If you want your money back
Written for a business owner in a hurry. Last updated 26 September 2026.
You paid us and something is not right. Maybe the monthly reports are not what you pictured, maybe the timing is wrong, maybe you simply changed your mind, maybe your card was charged when you only asked for the free audit. You should not have to argue to get your money back, and you should not have to read three pages of legal text to find out how. So here is the whole thing, in plain English, with one honest limit at the end.
The short version
- 14 days to change your mind. Ask within 14 days of a charge and that charge is refunded in full.
- Cancel any time. No lock-in, no phone call, no form, one email.
- You keep what you paid for until the end of the month you have already paid.
- Charged for the free audit? Tell us and that charge is refunded in full, whenever it happened.
1. Changing your mind — 14 days
Email us within 14 days of the date your card was charged and we refund that charge in full. You do not need a reason and we will not ask for one. One email is the whole process.
2. Cancelling a monthly plan
The paid plans — Starter at $54 a month through Enterprise at $414 a month — are monthly plans for one website each. To stop, email hello@scalesmes.com from the address you paid with and put "cancel AIFindr" in the subject line. A person reads it and confirms by reply.
- Billing stops from that moment — no further charges are taken.
- Your plan keeps working until the end of the month you have already paid for, so nothing switches off early.
- Cancelling does not delete anything. If you also want your details removed, say so in the same email — the privacy notice explains what we hold and how deletion works.
3. The free audit never charges you
The GAS audit is free and takes no card details. If a card was charged when you had only asked for the free audit — a mistaken link, a duplicate, a subscription you never meant to start — tell us and we refund that charge in full, whenever it happened. That one is on us and it is not a debate.
4. How to ask, and how long it takes
- Email hello@scalesmes.com with the subject "Refund" or "Cancel AIFindr".
- Tell us the email address you paid with — that is all we need to find the payment. No forms, no phone queue.
- We reply within one working day, Singapore time (Monday to Friday).
- Once agreed, the refund is sent back within 2 working days of that reply.
- Your bank or card issuer then takes 5–10 working days to show it on your statement. That last part is out of our hands and we will never pretend otherwise.
- Refunds go back to the same card and in the same currency you were charged in. AIFindr plans are charged in US dollars, so the refund arrives in US dollars. We cannot refund to a different card or account.
5. What we cannot refund — the honest limit
- A month you have already received reports and optimisation work for, cancelled more than 14 days after the charge, is normally not refundable — the work has been done and delivered. The exception is anything that went wrong on our side: reports that never arrived, work that never ran, a duplicate or mistaken charge. Those are refunded in full no matter how much time has passed. If you think you are in the second group, email us and say so.
- What we never sold you: a position in ChatGPT, Perplexity, Gemini or Google AI answers. No one controls what those engines quote, which is why no page here promises a rank — so an answer engine changing its mind is not a refund matter. If your reports stopped arriving or the work stopped running, that is a refund matter, and section 4 is the route.
- If you are not sure whether you are still inside the 14 days, email and ask. We will tell you the exact date of your last charge, free of charge, even if it turns out you are too late.
6. Who bills you
AIFindr subscriptions are sold and billed by Kyly CST Pte Ltd (UEN 201942481M), a company registered in Singapore. Card payments are processed by Airwallex, and the name that appears on your statement is KYLY CST PRIVATE LIMITED. That is us — nothing strange on your statement, and no third party holds your card: the card number is typed on Airwallex's payment page and never reaches our servers.
7. Your rights
Nothing in this policy takes away any right you have under Singapore law, including the Consumer Protection (Fair Trading) Act. If we cannot settle something between us, you can approach the Consumers Association of Singapore (CASE) — but please email us first. We would rather fix it today than defend it next month.
8. Related pages
What it costs · Privacy notice · What AIFindr does · Run the five-minute check on your own site.